1. Introduction

Greek Games Studios ("we", "our", or "us") is committed to protecting the privacy of our users across all our platforms and services. This Privacy Policy explains how we collect, use, and protect information in connection with our games, apps, websites, and community services.

This policy applies to:

• Main Games: Titles available on platforms such as Google Play Store and Steam
• Mini Games: Experiences on Roblox, Minecraft, and similar platforms
• GGS Hub Mobile App: Our official mobile application available on Google Play
• Official Website: https://greekgamesstudios.com
• Other Services: Including testing environments, Discord bots, servers, digital tools, and Play & Demo experiences

2. Data Collection

We do not actively collect direct personal identifiers such as full names, home addresses, or phone numbers during normal gameplay or website browsing.

However, certain platform-based or technical identifiers may be automatically processed or stored to ensure proper functionality, performance, and moderation across our services.

a. Gameplay Logs and Usernames

Platform usernames, user IDs, and gameplay logs may be stored for analytics, moderation, or debugging purposes.

This may include:

• Error reports
• In-game actions
• Account-level information provided by the platform (e.g., Roblox User ID)

When stored persistently for analytics, debugging, or moderation purposes, platform-provided identifiers (such as usernames or account IDs) may be treated as personal data under applicable data protection laws.

b. GGS Hub App - Account Information (Firebase Authentication)

When you create an account within the GGS Hub mobile app using email/password or Google Sign-In, we store:

• Email address
• Encrypted authentication credentials (handled securely by Firebase)
• Unique user ID (UID)
• Nickname (display name) that you choose

Passwords are never stored in plain text and are fully managed by Firebase Authentication.

c. GGS Coins & Challenge Progress

To operate our rewards system, we store:

• Your GGS Coin balance
• Challenge completion status (to prevent duplicate claiming)
• Challenge progress (e.g., playtime today, games played today)

This data is used solely to reward you for completing daily, weekly, and special challenges.

d. Game Scores & Leaderboards

When you play mini-games within the GGS Hub app, we may store:

• Your score for each game
• Timestamp of your best performance
• Your nickname as displayed on leaderboards
• Your unique user ID to associate scores with your account

Leaderboard data is visible to other users to foster friendly competition.

e. Push Notification Tokens (Firebase Cloud Messaging)

With your permission, we collect a unique device token to send push notifications for:

• Daily challenge reminders
• Reward claim confirmations
• Important app updates and announcements

You can disable notifications at any time through your device settings without affecting core app functionality.

f. Testing and QA

Users may participate in testing phases (public or private) as part of early releases. We may monitor gameplay behavior and interactions to improve game balance and performance.

Platform-provided identifiers (such as usernames or account IDs) may be used during these processes for moderation or debugging purposes.

g. Moderation and Bans

If a user violates community or platform rules, ban or moderation data may be stored. This may include timestamps, offense type, and actions taken.

Moderation-related data may be retained under our legitimate interest in maintaining safe and fair community environments. In some cases, moderation data may be shared with the relevant platform provider.

h. Contacting Us (Support or "Message Us")

If you voluntarily contact us through a support form, email, or "Message Us" feature on our website or services, we may temporarily store your email address and message content for the sole purpose of:

• Responding to your request
• Providing technical assistance or support
• Investigating reported issues

We do not use submitted contact information for marketing or analytics purposes.

Support-related information is retained only for as long as necessary to resolve the request and is deleted thereafter.

Some technical data (such as IP address or browser metadata) may be automatically processed by our hosting provider when forms are submitted or pages are accessed. This information is managed by the hosting provider in accordance with their own privacy policies.

3. Automatically Collected Technical Data

Our services, including website access and browser-based Play & Demo experiences, may rely on essential technical data automatically processed by infrastructure providers to ensure stability and performance.

This may include:

• IP address
• Device type
• Browser version
• Operating system
• Basic session-level diagnostics

We do not directly access or use this information for marketing or user profiling purposes.

4. Third-Party Services

We rely on external platforms and providers to operate certain services. Each platform manages its own data collection and privacy policies.

These may include:

• Firebase (Google): Authentication, Cloud Firestore database, Cloud Messaging (push notifications)
• Google AdMob: In-app advertising
• Google Sign-In: Social authentication
• Roblox Corporation
• Mojang / Microsoft (Minecraft)
• Google (Play Store, AdMob, Firebase)
• Valve (Steam)
• Discord (Bots, servers)
• Netlify (Website hosting)

Please refer to each provider's privacy policy for more information.

5. Use of Data

Any data accessed or processed through our services (including moderation logs or gameplay records) is used solely for:

• Improving gameplay stability and performance
• Operating the Rewards system (coins, challenges, leaderboards)
• Sending push notifications about challenges and app updates
• Preventing abuse of our rewards system (e.g., duplicate claims)
• Displaying personalized leaderboards
• Fixing bugs and preventing exploits
• Moderating communities and enforcing rules
• Maintaining fair play and service integrity
• Analyzing technical trends for development
• Ensuring compliance with platform terms

We do not sell, rent, or trade user data under any circumstances.

6. Data Retention

Gameplay, testing, demo usage, and moderation-related data may be stored for up to 12 months unless required for:

• Ongoing moderation
• Security investigations
• Technical analysis or service improvement

Support communications are deleted once the related issue has been resolved.

Additional retention for app features:

• User accounts: Until you request deletion
• Challenge completion data: Retained for historical leaderboard integrity
• Push tokens: Deleted when you log out or uninstall the app
• Score data: Retained as part of permanent leaderboards

7. Cookies and Tracking

Our website may use cookies or similar technologies for:

• Functional purposes (navigation, login)
• Analytics and traffic measurement
• Improving user experience

You can manage or disable cookies through your browser settings.

8. Age Requirements (COPPA & GDPR Compliance)

Our services are designed for users aged 13 and above. We strictly enforce age verification to comply with COPPA (Children's Online Privacy Protection Act) and GDPR requirements.

a. Age Verification During Registration

When creating an account, we require you to provide your date of birth in DD/MM/YYYY format. This information is used solely to verify that you are at least 13 years old, comply with legal age restrictions, and block account creation for users under 13.

b. Data Stored

Upon successful registration, we store in Firebase Firestore:

• Your date of birth (encrypted, accessible only to you and administrators)
• Your calculated age at registration
• A timestamp of when you provided age consent
• COPPA compliance flag (boolean) and GDPR consent flag

These fields are stored as dateOfBirth, age, gdprConsent, and coppaCompliant.

c. Google Sign-In

If you register using Google Sign-In, you are still required to provide your date of birth during first-time setup if not already stored. We do not automatically retrieve age information from Google.

d. What We Do NOT Store

We do not share your date of birth with third parties, use your age for marketing or profiling, or store birth dates of users who fail age verification (they are rejected immediately).

e. Underage Users

If we discover that a user under 13 has created an account, we will immediately suspend the account, delete all associated data (coins, scores, challenge progress), and notify the parent/guardian if contact information is available. Parents or guardians may request deletion by contacting us.

f. European Users (GDPR)

For users in the European Union, age verification is required under Article 8 of the GDPR. We do not process personal data of children under 13 without parental consent.

9. User Rights and Requests

Users may request access to or deletion of specific data linked to their activity (e.g., usernames, moderation logs, support messages). Requests must include proof of identity and will be handled within 30 days, where applicable.

Upon account deletion, all associated data (coins, scores, challenge progress) will be permanently removed.

10. External Links

Our services may contain links to external websites, stores, or platforms. We are not responsible for the content or privacy practices of these external services.

11. Payments and In-Game Purchases

Some of our games and apps may include paid features such as:

• Full game purchases
• In-game or in-app purchases (virtual currency, passes, cosmetics)
• Donation-based perks (e.g., Discord features)

a. Payment Processing

All payments are handled by third-party platforms. We do not store or process billing data (such as credit card or banking information).

b. Virtual Goods & Refunds

Virtual items and currency are non-refundable and non-transferable, unless stated otherwise. Abuse of payment systems may result in bans or restricted access.

c. Testing/Promo Access

Some players may receive early or free access to premium content during tests or events. We reserve the right to remove or modify this content at any time without prior notice or compensation.

12. Virtual Currency (GGS Coins)

a. Earning Coins

GGS Coins are earned through completing challenges and are not purchasable with real money. Coins are awarded for:

• Daily login
• Completing daily/weekly/special challenges
• Achieving high scores

b. Non-Monetary Value

GGS Coins have no real-world monetary value. They cannot be exchanged for cash or other currency, transferred between accounts, or refunded.

c. Coin Balance

Your coin balance is stored securely and may be viewed in your profile. We reserve the right to adjust balances in case of errors or abuse.

d. Account Termination

Upon account deletion, all associated coins and challenge progress are permanently removed.

13. Push Notifications

With your consent, we use Firebase Cloud Messaging (FCM) to send:

• Daily challenge reminders
• Reward claim confirmations
• Important app updates

You can opt out at any time by disabling notifications in your device settings or signing out of your account. We do not share your FCM token with third parties for marketing purposes.

14. Advertising (AdMob)

Our app may display interstitial advertisements using Google AdMob. Ads are requested with non-personalized ad settings where possible. Google's privacy policy applies to any data collected through advertisements.

15. Play & Demos

Some of our services may include browser-based or downloadable Play & Demo experiences for testing or preview purposes.

During use of these features:

• Temporary gameplay progress may be stored locally on the user's device
• Session-based technical data may be processed for performance monitoring
• Platform-provided usernames or identifiers may be used for moderation or debugging in multiplayer or connected environments

Play & Demo experiences are provided for preview or testing purposes only and may:

• Differ from final game versions
• Be modified or removed without prior notice
• Reset progress or saved states at any time

16. Changes to This Policy

This Privacy Policy may be updated periodically. Updates will be posted on our official website with the "Last Updated" date. Continuing to use our services after changes means you accept the updated terms.